30 Day Exchange, Returns and Money-Back policy:
Timeless Jewels offers a hassle-free 30 day exchange and money back policy. If for any reason you are not satisfied with the product, we will happily provide you with an Exchange or 100% refund on the Invoice value. You can return any of our products except for Customized Jewellery within 30 days of receiving the product. We offer FREE return shipping within the 30 day exchange Policy.
Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Timeless Jewels), or damaged cannot be accepted for return.
The exchange, return and money back policies are subject to terms & conditions as mentioned below.
Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return/money back.
You will receive complimentary return shipping for all eligible products for return/money back within the 30 Day Exchange policy. Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.
Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 30 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 30 Day Exchange Period.
In case the customer cannot produce the original certificate, Timeless Jewels will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
The return/money back amount will be as determined by our team at Timeless Jewels.com. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
For all Money Back transactions, Value Added Tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
In case of Money back, the payment shall be made by way of an account payee cheque within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
Timeless Jewels reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Timeless Jewels will only refund the discounted price as per the invoice.