We at Timeless Jewels are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security www.timelessjewel.com does not accept any financial information on its servers. All such information entered by you is directly received through our payment gateway and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL).
If any product received by the customer is defective, the customer can return the product to us within 30 days from delivery of the product and we shall refund that amount to the customer directly into his debit / credit card account. Please refer to our Return Policy for complete details.
To be able to shop at www.timelessjewel.com, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.
You need to have a valid credit card or debit card (VISA or MASTERCARD) issued by a reputed bank.
All Timeless Jewels products come with a BIS Gold Hallmark Stamp and Certificate of authenticity of IGI Lab – The Institute of Gemology.
IGI Diamond Reports give an accurate assessment of a diamond's cut, color, clarity and carat weight according to strict international standards.
IGI Diamond Reports are issued for diamonds of any size; a plotted diagram of the characteristics and a graphic representation of proportions appear on many of our documents.